FAQ

Creating an account is straightforward. Click Sign Up on the casino homepage, provide your name, email, date of birth, and a secure password, then confirm your email address. Use accurate personal details — these must match documents later in the verification (KYC) process. After registration you can enter bonus codes at the cashier, set deposit limits if desired, and complete any optional profile fields. If you run into an error during signup, clear your browser cache or try a different browser; persistent issues should be reported to support@slotsgarden.com.

Verification helps protect your account and speeds up withdrawals. Expect to submit a government-issued photo ID (passport, driver’s license), a recent proof of address (utility bill or bank statement dated within 90 days), and sometimes proof of the payment method used (a bank statement or a photo of the front of a debit/credit card with sensitive digits hidden). Verification times vary; simple checks can clear in 24–72 hours. If the support team requests more documentation, comply promptly to avoid payout delays.

Slots Garden accepts several deposit methods: Visa, MasterCard, American Express, Neteller, Bitcoin/BTC, bank wire transfer, and person-to-person options. Minimum deposits vary by method and specific promotion — many bonuses require a $50 minimum to qualify (for example, the SLOTS100 welcome offer). Bitcoin deposits tend to be processed fastest; cards and e-wallets are generally quick but can depend on your bank or provider. Always check the cashier for current minimums and any fees before confirming a deposit.

Withdrawals require successful verification. Processing times vary by method: Bitcoin is typically fastest (often within 24–48 hours after approval), e-wallets and card withdrawals commonly clear in 1–5 business days, and bank wire transfers can take 3–7 business days. Large withdrawals may require additional checks. Note that some bonuses impose maximum cashout limits; check the terms attached to any bonus you used. If a withdrawal is pending longer than expected, contact support@slotsgarden.com or call US&CA Toll Free: 1-800-684-1300 for status updates.

Slots Garden supports USD and Bitcoin as account currencies. If you choose Bitcoin, deposits and withdrawals use BTC and typically move faster than traditional bank rails. Currency choice affects how games display coin sizes and balances — confirm your preferred currency in the cashier before depositing to avoid conversion fees or confusion.

Bonuses are redeemed by entering the relevant coupon code in the cashier or during registration for some no-deposit offers. Offers can be sticky or non-sticky: non-sticky bonuses keep your deposit and bonus separate, often allowing earlier withdrawal of deposit-derived winnings if you forfeit the bonus; sticky bonuses keep the bonus amount non-withdrawable until wagering requirements are met. Always read the bonus terms for wagering multipliers, eligible games, minimum deposits, and maximum cashout rules. If you’re unsure, request clarification from support before claiming.

The SLOTS100 code offers a 100% match up to $1,000 with a $50 minimum deposit. This offer is marked as a sticky bonus in the casino’s terms: the bonus amount itself is non-cashable until wagering requirements are satisfied. Wagering is typically 30x (deposit + bonus) for slots; table games often carry higher playthrough requirements. SLOTS100 can reportedly be redeemed multiple times, but restrictions apply per session and per account — check the cashier for current redemptions rules and any maximum cashout limits before using the code.

No-deposit codes provide free chips or free spins without a deposit but usually come with tighter maximum cashouts and specific wagering rules. Examples that have been offered include PLAY100 and CHIPY125, but availability and expiry dates change frequently. Always verify active no-deposit codes and their validity in the cashier, and note that no-deposit offers commonly impose lower maximum cashouts and game restrictions. If you use a no-deposit code, expect wagering requirements and eligible-game lists to be clearly stated where you redeem the bonus.

Wagering requirements specify how many times you must play through a bonus (or bonus + deposit) before you can withdraw winnings derived from it. For example, a 30x wagering requirement on a $50 deposit + $50 bonus means you must wager (50+50) × 30 = $3,000 on eligible games. Different games contribute at different rates — slots typically contribute 100%, while many table games and video poker contribute less or are excluded. Sticky vs non-sticky treatment also changes how much you can withdraw before meeting playthrough. Always review the contribution table and game eligibility in the bonus terms.

Slots Garden’s game library runs on Real Time Gaming software and includes video slots, progressive jackpots, multi-line titles, and classic 3-reel options. Popular titles include Warrior Conquest, Plentiful Treasure, and Paddy’s Lucky Forest. Providers’ game offerings determine payout mechanics, bonus round types, and free-spin behavior; consult individual game pages for paylines, coin sizes, and feature summaries.

Yes. Many Real Time Gaming titles are delivered in HTML5 or compatible formats for smartphones and tablets, so you can play directly in a mobile browser without installing an app. Performance can depend on device and OS version; update your device and browser to the latest version for the best experience. If a game won’t load, try switching networks (Wi‑Fi to cellular), clearing your browser cache, or enabling site permissions for audio and pop-ups.

Slots Garden uses industry-standard security practices to protect account data and transactions, including encrypted connections for sensitive pages. Games are supplied by Real Time Gaming, a long-standing software vendor, which means outcomes are determined by established random-number processes. The casino provides responsible gambling tools such as deposit limits and account restrictions—contact support@slotsgarden.com or the toll-free number to set limits or request self-exclusion. If you suspect suspicious account activity, freeze your account and contact support immediately.

Customer support is available by email at support@slotsgarden.com and by phone at US&CA Toll Free: 1-800-684-1300. For technical issues, try basic troubleshooting first: clear your browser cache, disable conflicting extensions, ensure your browser is up to date, or try a different device. For account, payment, or bonus disputes, gather screenshots and transaction IDs before contacting support to speed resolution. Response times vary by channel; email is best for detailed requests, while the toll-free number is ideal for urgent matters.